Internal - Regional Digital Health Coordinator

Western, Western, Kenya
Regional Digital Health Coordinator
Department: Digital Health
Location: Western

About Us
Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbours' doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust.
The organization prides itself on its agile and quick-footed approach and has embedded experimentation, innovation, and research into its DNA. Additionally, Living Goods pushes itself to account for quantifiable and aggressive targets designed to drive health impact. It is this high performance and innovative culture that has pushed LG to learn, adapt, and optimize its approaches in cases where targets aren’t achieved or when local circumstances change. Consequently, the organization and its impact on the lives of the most vulnerable and underprivileged groups has attracted incredible talent from a multiplicity of backgrounds, expertise, race, and cultures as it grows and expands its footprint.

The Role
Supervise and support group of Regional Digital Health Support Officers and ensure successful implementation of Digital Health Systems
Support, Technical Assistance (TA) sub-national (County, Sub- County and District) Health Management Teams and LG partner engagements with key focus on Digital Health.

Key Responsibilities / Duties / Tasks

Digital health experiments and platform updates
  • Coordination of upgrades within digital health platforms
  • Organize and conduct new Digital Health product engagements to all learning site teams both in pilot and rollout phase. 
  • Testing, piloting and rollout of new digital health systems or products
  • Reviewing and analysing UAT feedback shared by RDHSOs
  • Facilitating the implementation of all DH experiments and pilots in terms of resource allocation and empowerment
  • User Acceptance Testing of DH App updates (Major and Minor) changes prior to deployment

Digital Health Implementation Support
  • Offer first line support in troubleshooting the digital health data gaps on our applications, escalation and follow up for resolution and closure: -
  • The Smart-Health Application. (CHW and Supervisor)
  • Reporting & Monitoring tools (Dashboards, Couh2pg & Dataware house report).
  • Support Data gathering and analysis outside what is visualised on the dashboards through branch and  District engagements: -
  • Sub-national (County, sub-county and District) Health Management Team meetings.
  • Quarterly Performance Review meetings for Program Delivery.
  • Evaluate user needs and system functionality, ensuring that DH facilities meet these
  • Coordination of troubleshooting, identification and systematic resolution of digital health systems.
  • Support Learning Sites and offer Technical Assistance (TA) to Sub-national (County, sub-county and District) Health Management Teams on the various Digital Health systems including Smart Health Application (CHW and CHS Apps), Performance Management & reporting tools.
  • Identification of improvement opportunities into the digital health platforms and supporting business / program teams with business requirement definitions
  • Support data review meetings within the respective operational areas by working with other DH & analyst resources to ensure availability and validity of data
  • Troubleshooting root causes on data related issues by driving holistic cross functional engagements
  • Facilitate and ensure program teams have timely and sufficient level access of reporting tools (Dashboards and Dataware house reports)
  • Drive a progressive improvement on data security and asset management to reduce breakdown and losses and cost as a whole
  • Drive a progressive improvement on data security and asset management to reduce breakdown and losses and cost as a whole

    Digital Health Teams Collaboration
  • Collaborate with other RDHCs across the organization to cross-learning for continuous improvement in terms of operational effectiveness.

Technical Assistance (TA)
  • Offer technical IT assistance to the sub-subnational (County, sub-county and District) Health Management teams to enable them drive digital health programs effectively.
  • Offer technical support to project implementation cycle to the designated LG stakeholders and partners
  • Support Sub-national (County, sub-county, and District) health management’s teams during performance reviews.

Team leadership and supervision
  • Supervise and coordinate a dedicated team to provide timely and quality implementation of digital health activities.
  • Monitor team’s issue resolution and ensures quality service is delivered. Examples include raising staffing level concerns, prioritizing work, RDHSO resource allocation etc.
  • Ensure that all field issues are reported through the help desk and follow-up to ensure resolution within the agreed SLAs (Service level agreements).
  • Assess the skilling & Training needs of RDHSOs with key focus on Mentorship and coaching.
  • Ensure that RDHSO weekly reports are submitted on time and outstanding weekly tasks are followed up and closed.
  • Asset management in the assigned region (group of branches)

    Digital Health Training
  • Prepare digital knowledge-based management documents to support field teams with simple troubleshooting and issue resolution
  • Coordinate Expansion and programmatic Training Support.
  • Drive a progressive improvement on data interpretation, analysis and review by conducting trainings and workshops
  • Assign training resources as needed.
  • Take the lead on refresher trainings.
  • Creating training material, documentation and system manuals

Academic Qualifications & Work Experience
  • Degree in Computer Science or a related field; Or Degree in Business related field plus the following technical certification from accredited body; ITIL Compulsory, Project Management (Prince2 / PMI, Scrum) SQL or COMPTIA
  • Minimum  of (4) years relevant experience of deployment and implementation of digital health solutions
  • Knowledge of Wireless Systems
  • Project Management Skills
  • Knowledge of Data Communications
  • Strong computer and research skills
  • Android OS Knowledge
  • Microsoft Windows OS Administration and Operating systems proficiency
To apply please submit your CV. The deadline for submissions is end of day 15th May, East Africa Time. Applications will be reviewed on a rolling basis, with the potential for interviews to be called before the end of the submission period.   
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information

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